Pitos Blog

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After sending an email to Terroir Coffee asking them to explain the roastiness terminology that they use for all their coffee. It’s obscure and not mentioned on the web site. No response.

I happened to note that George Howell, who is their CEO and visionary was tweeting. So I posted the question to him on twitter for all the world to see, and lo-and-behold, I got an answer.

Maybe I should try the same technique for the Mint.com question I don’t seem to be getting a decent answer to.

Prediction: this model of customer service doesn’t scale. As soon as the novelty wears off, Twitter as a way for the CEO to ’stay in touch with the little people’ will fall by the wayside. I mean where’s Jeff Bezos on Twitter?

Popularity: 14% [?]

This entry was posted on Monday, December 7th, 2009 at 3:35 pm and is filed under Life. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.