It's hard to cancel Wall Street Journal Online

Who would think that an august publication like the Wall Street Journal would pull something like this: I was paying for access to their online edition. I decided to cancel it. Their very rich and sophisticated web site lets me change just about anything, but there's no mention, anywhere, including FAQ and help, on canceling.

Oh, and wait, there's more: there is an 1-800 number to call. But guess what, they too can't cancel. They have to forward you to someone else, and wait again, who then tries to talk you out of canceling. Geez.

Posted on February 11, 2010 and filed under Life.