I feel really bad for President Obama and I am still a big fan. But. As we all know now, this is a total disaster, on a lot of levels. For first hand experience, I tried to create an account on Healthcare.gov about the middle of October. After several tries I managed to do it. Yesterday I tried to log into the site to see how things were going, and after several tries and I managed to log in. But I didn't get too far before I got a 404 error.
Those of us who have worked on, or seen close up how a complex "web site" is built have a feeling of how complicated this is. And coupled with other factors and complications (like politics and buareaucratic ineptitude) we can't say this is not a movie we've seen before. But that doesn't begin to explain nor excuse it. Here's a good behind the scenes article:
“They were running the biggest start-up in the world, and they didn’t have anyone who had run a start-up, or even run a business,” said David Cutler, a Harvard professor and health adviser to Obama’s 2008 campaign, who was not the individual who provided the memo to The Washington Post but confirmed he was the author. “It’s very hard to think of a situation where the people best at getting legislation passed are best at implementing it. They are a different set of skills.”